The Catalyst @ Health 2.0/Wipfli State of Digital Health Survey - 2021
Read on to learn about some findings we are releasing for the first time, see the slide show of the full results, and read the white paper!
By Matthew Holt & Elizabeth Brown
Earlier this season, we presented the key findings from the Catalyst @ Health 2.0/Wipfli Survey on the State of Digital Health in a webinar and blog post. After the successful webinar and release of the Executive Summary, we took a deep dive into the full survey data. Now, we are excited to share with you the full findings and white paper, along with some findings we have not shared previously.
While we added findings in each area previously covered (including Demographics, Customers & Products, Revenue, Regulation & Data Security, Dealing with the “New Normal”, and Funding & the Investment Climate), one area we really explored further was that of digital health company business operations. In fact, we added a whole section just on this! Below are a couple of things we have not previously told you about the inner workings of digital health companies…
1
Actual hiring versus (pre-COVID) expected hiring was linearly associated, both positively and negatively, with increasing company stage. As companies became more mature, there was almost a straight upwards trend towards “adding more staff than planned”, with mature companies having the highest percentage (42%) who added more than planned. This was opposite the linear association between stage and “[keeping] hiring plans as before” - the earlier stage the company, the more likely to have not changed their pre-COVID hiring plans.
Answers to the four-choice question: “Since the start of COVID-19, compared to what you were expecting, have you:…”
2
From business strategy to human resources functions, accounting, and client-facing product technology development, a majority of companies keep things in-house and carried out these functions themselves… except for one thing… the management of internal-facing technology such as CRM or reporting tools. Here, a significant 89% of companies worked at least in part with external vendors, with 72% relying only on vendors for this technology.
Curious what else we found? See below for the white paper on the findings, followed by the slide deck containing the full results of the survey!
Last, but certainly not least, thank you again to all those who took this survey and those who joined the webinar!